Service Desk Plus

User Name(Domain Name)   Password             Stay Tuned! We are upgrading CSD portal to BMC Helix!! New Portal Go live on 7th June 2024 at 4 PM   To get acclimatize on new instance of BMC Helix, please use URL -Click here   SOP for logging an Incident in BMC Helix -Click here   SOP for logging a Request in BMC Helix -Click here   SOP for How to work on assigned tickets (Resolver Group) -Click here

For Normal users type User name as iblXXXXX or iblfmXXXXX

For Contract and Regional Staff type User name as iblCXXXXX or iblRfmXXXXX

*****Avail Auto Domain Password Reset Option through Pulse registered mobile number by Sending SMS ADRST to 5676757

i-Assist (Self Heal / Service) Tool - One Touch Solution for Your IT related issue. For More Knowledge Click here

To Launch ChatBot (Virtual Assistant) - To get the update on your queries raised Click here | SharePoint Link CHATBOT Guide